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866 904 7552
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Customer Service
Toll Free Customer Service Hotline: 1 866 904 7552
Email Customer Service
Return Policy and Money Back Guarantee
Terms and Conditions
Privacy Policy
Return Policy and Money Back Guarantee
We are confident you’ll find ASTROLUBE® kits
to be superb. However, if
you are dissatisfied, please return the remaining product with your receipt
and reason it failed to meet your standards. ASTROLUBE® will refund your purchase
price based on amount used or replace the product for free.
The ASTROLUBE® Customer Service Toll Free Number is 1
866 904 7552.
Order Security Guarantee
Our ordering system is secured with VeriSign to maintain
the highest level of confidence in the security of your personal information.
VeriSign provides you with the assurance that the data exchanged with
the site is secured and encrypted when your browser establishes a secure
(SSL) connection with the site during the order placement process. Furthermore,
it provides you with the security that www.astrolube.com is an authentic
VeriSign site and ASTROLUBE®'s company name and website address have
been confirmed for your safety.
Terms & Conditions
Welcome to the astrolube.com site (the "Site"). ASTROLUBE® provides the content and services available on the Site to
you subject to the following terms and conditions ("Terms and Conditions").
By accessing or using the Site, you are acknowledging that you have
read, understand, and agree, without limitation or qualification, to
be bound by these Terms and Conditions which include our Privacy Policy
1. Privacy
Please review our Privacy Policy, which also governs your visit to the
Site, so that you may understand our privacy practices.
2. Purchase Related Policies
The products and services available on the Site, and any samples thereof
we may provide to you, are for personal use only. You may not sell or
resell any of the products or services, or samples thereof, you purchase
or otherwise receive from us. We reserve the right, with or without
notice, to cancel or reduce the quantity of any orders that we believe,
in our sole discretion, may result in the violation of our Terms and
Conditions.
3. Accuracy of Information
We attempt to be as accurate as possible when describing our products
on the Site; however, to the extent permitted by applicable law, we
do not warrant that the product descriptions, colors or other content
available on the Site are accurate, complete, reliable, current, or
error-free.
4. Intellectual Property
All content available on the Site, including but not limited to text,
graphics, logos, button icons, images, audio clips, data compilations
and software, and the compilation thereof (collectively, the "Content")
is the property of ASTROLUBE LLC, our affiliates, partners or
licensors, and is protected by United States and international copyright
laws.
The trademarks, logos, and service marks displayed on the Site (collectively,
the "Trademarks") are the registered and unregistered marks
of ASTROLUBE LLC, our affiliates, partners or
licensors, and is protected by United States and international copyright
laws. , our affiliates, partners or licensors, in the United States
and other countries, and are protected by United States and international
trademark laws.
Except as set forth in the limited licenses in Section 5 below, or as
required under applicable law, neither the Content or Trademarks nor
any portion of the Site may be used, reproduced, duplicated, copied,
sold, resold, accessed, modified, or otherwise exploited, in whole or
in part, for any purpose without our prior written consent.
5. Limited Licenses
We grant you a limited, revocable, and non-exclusive license to access
and make personal use of the Site. This limited license does not include
the right to: (i) frame or utilize framing techniques to enclose the
Site or any portion thereof; (ii) modify or download the Site or Content
(except caching or as necessary to view the Site); (iii) make any use
of the Site or Content other than personal use; (iv) create any derivative
work based upon either the Site or Content; (v) collect account information
for the benefit of yourself or another party; (vi) use any meta tags
or any other "hidden text" utilizing our name or the Trademarks
or to otherwise use the Trademarks; or (vi) use software robots, spiders,
crawlers, or similar data gathering and extraction tools, or take any
other action that may impose an unreasonable burden or load on our infrastructure.
We also grant you a limited, revocable, and nonexclusive license to
create a hyperlink to the home page of the Site for personal, non-commercial
use only. A Web site that links to the Site (i) may link to, but not
replicate, our Content; (ii) may not imply that we are endorsing such
Web site or its services or products; (iii) may not misrepresent its
relationship with us; (iv) may not contain content that could be construed
as distasteful, obscene, offensive or controversial, and may contain
only content that is lawful and appropriate for all ages; (v) may not
portray us or our products or services, in a false, misleading, derogatory,
or otherwise offensive or objectionable manner, or associate us with
undesirable products, services, or opinions; (vi) may not use any Trademark;
and (vii) may not link to any page of the Site other than the home page.
We may, in our sole discretion, request that you remove any link to
the Site, and upon receipt of such request, you shall immediately remove
such link.
Any unauthorized use by you of the Site terminates the limited licenses
set forth in this Section 5 without prejudice to any other remedy provided
by applicable law or these Terms and Conditions.
6. Your Obligations and Responsibilities
In the access or use of the Site, you shall comply with these Terms
and Conditions and the special warnings or instructions for access or
use posted on the Site. You shall act always in accordance with the
law, custom and in good faith. You may not make any change or alteration
to the Site or any Content or services that may appear on this Site
and may not impair in any way the integrity or operation of the Site.
Without limiting the generality of any other provision of these Terms
and Conditions, if you default negligently or willfully in any of the
obligations set forth in these Terms and Conditions (including our Privacy
Policy), you shall be liable for all the losses and damages that this
may cause to ASTROLUBE LLC, our affiliates, partners or
licensors, and is protected by United States and international copyright
laws. , our affiliates, partners or licensors.
By purchasing ASTROLUBE® Lube Wrestling Kit(s) on this site or elsewhere, you acknowedge that wrestling of any sort is a contact sport that can result in bodily harm and/or personal injury, and agree to hold harmless ASTROLUBE®, ASTROLUBE LLC and its officers against any claims related to use or misuse of ASTROLUBE® Lube Wrestling Kit(s).
7. Your Account
You may choose to register at our Site. If you do, you will have an
Email address/username and password for your account. You are responsible
for maintaining the confidentiality of your account, username and password
and for restricting access to your computer. You agree to accept responsibility
for all activities that occur under your account, username and/or password.
You agree to provide only accurate, truthful information.
We reserve the right to refuse service and/or terminate accounts without
prior notice if you violate these Terms and Conditions or if we decide,
in our sole discretion, that it would be in ASTROLUBE LLC, our affiliates, partners or
licensors, and is protected by United States and international copyright
laws. best
interests to do so.
8. Third Party Links
We are not responsible for the content of any off-Web site pages or
any other Web sites linked to or from the Site, including, without limitation,
astrolube.com. Links appearing on the Site are for convenience
only and are not an endorsement by us, our affiliates or our partners
of the referenced content, product, service, or supplier. Your linking
to or from any off-Web site pages or other Web sites is at your own
risk. We are in no way responsible for examining or evaluating, and
we do not warrant the offerings of, off-Web site pages or any other
Web sites linked to or from the Site, nor do we assume any responsibility
or liability for the actions, content, products, or services of such
pages and Web sites, including, without limitation, their privacy policies
and terms and conditions. You should carefully review the terms and
conditions and privacy policies of all off-Web site pages and other
Web sites that you visit.
9. Submissions
It is our policy to decline unsolicited suggestions and ideas. Notwithstanding
our policy with regard to unsolicited suggestions and ideas, any inquiries,
feedback, suggestions, ideas or other information you provide us (collectively,
"Submissions") will be treated as non-proprietary and non-confidential.
Subject to the terms of our Privacy Policy, by transmitting or posting
any Submission, you hereby grant us a nonexclusive, royalty-free, perpetual,
transferable, irrevocable, and fully sublicensable right to use, reproduce,
modify, adapt, publish, sell, assign, translate, create derivative works
from, distribute and display any Submission in any form, media, or technology,
whether now known or hereafter developed, alone or as part of other
works. You also acknowledge that your Submission may not be returned
and we may use your Submission, and any ideas, concepts or know how
contained therein, for any purpose including, without limitation, developing,
manufacturing, distributing and marketing products.
If you make a Submission, you represent and warrant that you own or
otherwise control the rights to your Submission. You further represent
and warrant that such Submission does not constitute or contain software
viruses, commercial solicitation, chain letters, mass mailings, or any
form of "spam." You may not use a false e-mail address, impersonate
any person or entity, or otherwise mislead us as to the origin of any
Submission. You agree to indemnify us for all claims arising from or
in connection with any claims to any rights in any Submission.
10. General
You acknowledge and agree that these Terms and Conditions, which include
our Privacy Policy (Link to Privacy Policy section), constitute the complete
and exclusive agreement between us concerning your use of the Site, and
supersede and govern all prior proposals, agreements, or other communications.
We reserve the right, in our sole discretion, to change these Terms and
Conditions at any time by posting the changes on the Site. Any changes
are effective immediately upon posting to the Site. Your continued use
of the Site constitutes your agreement to all such terms and conditions.
We may, with or without prior notice, terminate any of the rights granted
by these Terms and Conditions. You shall comply immediately with any termination
or other notice, including, as applicable, by ceasing all use of the Site.
Nothing contained in these Terms and Conditions shall be construed as
creating any agency, partnership, or other form of joint enterprise between
us. Our failure to require your performance of any provision hereof shall
not affect our full right to require such performance at any time thereafter,
nor shall our waiver of a breach of any provision hereof be taken or held
to be a waiver of the provision itself. In the event that any provision
of these Terms and Conditions shall be unenforceable or invalid under
any applicable law or be so held by any applicable arbitral award or court
decision, such unenforceability or invalidity shall not render these Terms
and Conditions unenforceable or invalid as a whole. We will amend or replace
such provision with one that is valid and enforceable and which achieves,
to the extent possible, our original objectives and intent as reflected
in the original provision.
If you have any questions regarding these Terms and Conditions, please
contact us at service@astrolube.com
Privacy Policy
When you provide us with information through astrolube.com
Online (the "Site"), we respect your privacy. Astrolube
collects & uses personal information to operate astrolube.com
and to deliver the products you have requested. We will not sell your
name or information. We collect and use information through our Web site
only in the ways disclosed in this statement and according to our Terms
and Conditions. This statement applies solely to information collected
at astrolube.com. It does not govern any other information or communications
that may reference Astrolube, e.g., communications from retailers
or brick and mortar stores. By using our site, you agree to the terms
and conditions of this policy. This Privacy Policy was last updated 12/26/2006.
1. Collection of Personally Identifiable Information
by Astrolube Online
We do not collect personally identifiable information about you, except
when you provide it to us. For example, if you decide to complete a user
registration form or online survey, you may be asked to provide certain
information such as your contact information (name, email address, mailing
address, and telephone number), age group, gender and product and/or cosmetic
concerns, and the brands and products you use. If you decide to place
an order, we will also need to know your delivery and billing address,
credit card number and expiration date. To protect your personal information,
users registering at the Site must also enter a user name/email address
and password. If you would prefer that we not collect any personally identifiable
information from you, please do not provide us with any such information.
When you submit your personally identifiable information on the Site,
you are giving your consent to the collection, use and disclosure of your
personal information as set forth in this Privacy Policy.
2. Use of Personally Identifiable Information by
Astrolube Online
a. Opt-In Communications
If you opt-in during the Site registration process or at other times when
you submit personally identifiable information, the information you provide
may be used by Astrolube Online to create and deliver to you our
newsletters, surveys or other communications containing product information,
cosmetics tips or promotions ("Opt-In Communications"). If you
prefer not to receive such Opt-In Communications, please do not opt-in
to receive these communications. If you do opt-in and later decide that
you would no longer like to receive these communications, see Section
13 (Choice/Opt-Out) below.
b. Communications to Serve You
If you have elected to provide us with your contact information, e.g.,
by registering at the Site, emailing our Customer Service department or
placing an order, we may provide you with service related announcements
concerning the Site or contact you regarding your customer service requests
or your order. For example, all registered users will receive a welcoming
email to confirm their registration. These types of communications are
necessary to serve you, respond to your concerns and to provide the high
level of customer service that Astrolube Online offers its customers.
3. No Disclosure of Personally Identifiable Information
for Third Party Marketing Without Your Consent
We will never provide your personally identifiable information to third
parties for their use in marketing their products or services to you without
your consent.
4. Disclosure of Personally Identifiable Information
a. Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information,
we deem necessary, in our sole discretion, to comply with any applicable
law, regulation, legal process or governmental request. We may also exchange
information, including personally identifiable information, with other
companies and organizations for credit fraud protection and risk reduction.
b. Service Providers
We may retain other companies and individuals to perform functions consistent
with our Privacy Policy on our behalf. Examples include customer support
specialists, webhosting companies, fulfillment companies (e.g., companies
that fill product orders or coordinate mailings), data analysis firms
and email service providers. Such third parties may be provided with access
to personally identifiable information needed to perform their functions,
but may not use such information for any other purpose.
c. Special Events
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires
or other events during your visit to our Site, the rules or terms and
conditions for those events may indicate that your personally identifiable
information will be shared with third parties. By choosing to participate
and submitting your personally identifiable information with respect to
such events, you consent to disclosure of your personally identifiable
information to such third parties.
d. Business Transfers
As we continue to develop our business, we might sell certain of our assets.
In such transactions, user information, including personally identifiable
information, generally is one of the transferred business assets, and
by submitting your personal information on the Site you agree that your
data may be transferred to such parties in these circumstances.
5. Cookies and IP Addresses
A cookie is a piece of data that enables us to track and target your preferences.
We may place a "cookie" on your computer's hard drive so we
can recognize you as a return user and personalize your experience and
your use of our Site. The cookie will be stored on your computer's hard
drive until you remove it. We may also use temporary or "session"
cookies to help you shop. These cookies will expire when you place an
order. You can have your browser notify you of, or automatically reject,
cookies. If you reject our cookies, you may still use the Site, but you
may be limited in the use of some of the features. We may also use IP
addresses to analyze trends, administer the Site, track traffic patterns,
and gather demographic information for aggregate use, as well as in combination
with your personally identifiable information for credit fraud protection
and risk reduction.
6. Pixel Tags and Tracking Technology
When you visit this Site or view one of our emails, we may use pixel tags
(also called "clear" gifs), tracking links and/or similar technology
to note some of the pages you visit on our Site and personalize your experience.
We may also use pixel tags to determine what types of email your browser
supports. We may use the information collected through pixel tags, tracking
links and similar technology in combination with your personally identifiable
information.
7. Use of Aggregate Information
We may use the information you provide in aggregate (non-personally identifiable)
form for internal business purposes, such as generating statistics and
developing marketing plans. We may collect, store or accumulate certain
non-personally identifiable information concerning your use of the Site,
such as information regarding which of our pages are most popular. We
may share or transfer non-personally identifiable information with or
to our affiliates, licensees and partners.
8. Children under 13
We take special steps to safeguard the privacy of children. If you are
under 13 years of age, you may browse our Site. However, you may not provide
personal information to us. For example, you cannot register or make a
purchase. This Site is not designed for children and we do not knowingly
collect personally identifiable information from any children under 13.
9. Links
The Site may contain links to or from other websites. Please be aware
that we are not responsible for the privacy practices of other websites
including, without limitation, Amazon.com. This Privacy Policy applies
only to the information we collect on the Site. We encourage you to read
the privacy policies of other websites you link to from the Site or otherwise
visit.
10. Security
We implement various security measures in accordance with industry standards
to protect the security of your personal information both online and offline.
If you have any questions about security at the Site, you can email us
by clicking here.
11. Notification of Changes
We may revise this Privacy Policy from time to time. If we decide to change
our Privacy Policy, we will post the revised policy here. As we may make
changes at any time without notifying you, we suggest that you periodically
consult this Privacy Policy. Please note that our rights to use your personally
identifiable information will be based on the privacy policy in effect
at the time the information is used.
12. Updating Your Information
You have the ability to review, change and/or correct the personally identifiable
information you provide us by emailing us at service@jessicalorin.com.
If you are a registered user, you can also review, change or correct your
personal information at any time by clicking here. You may request that
we deactivate your account by emailing us at service@astrolube.com.
13. Choice/Opt-Out
You may opt-out of receiving future Opt-In Communications from Astrolube Online when you register at the Site or otherwise provide your
contact information to Astrolube Online. You may opt out from written
or email communication on our unsubscribe page.
14. Comments
We have taken great measures to ensure that your visit to the Site is
an excellent one and that your privacy is constantly respected. If you
have any questions, comments or concerns about the Site's privacy practices,
please contact us by email by clicking here or sending mail to the following
address: ASTROLUBE®, Attn: Website Administration, 470 Cougar Ct,
Lafayette, CO 80026. We are committed to resolving disputes in a timely
fashion.
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